To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at Info@diesosad.com. Please note that returns will need to be sent to the following address: 38 MOOREWAY, PRESCOT, MERSEYSIDE, L35 6PD  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@diesosad.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@diesosad.com.

Returns & Refund Policy

Effective Date: 05/07/2026

At DIESOSAD*, we want every customer to be confident in their purchase. This policy explains how returns, exchanges, store credit, and refunds are handled.

1. Return Eligibility

To be eligible for a return, items must:

• Be returned within 14 days of delivery.
• Be unworn, unused, unwashed, and in their original condition.
• Include all original packaging, tags, and accessories.
• Be accompanied by proof of purchase, including the order number or receipt.

We reserve the right to refuse returns that do not meet these requirements.

2. How to Request a Return

To initiate a return, please contact us at [Insert Email Address] with:

• Your full name;
• Order number;
• Reason for return; and
• The transaction reference code shown on your bank statement (if available).

Once your return request has been approved, we will provide instructions for returning the item.

3. Return Shipping

Where applicable, a return shipping label may be provided upon request.

Unless the item is faulty, damaged, incorrect, or otherwise required by law, customers are responsible for return shipping costs.

4. Store Credit (Preferred Option)

Our preferred resolution for eligible returns is store credit.

Store credit:

• Is issued once the returned item has been received and inspected;
• Is processed as quickly as possible after approval;
• Can be used on future purchases from DIESOSAD*.

5. Cash Refunds

For eligible returns, customers may request a refund to their original payment method.

Approved cash refunds may take up to 14 working days to appear in your account after the return has been received and processed.

Refunds will only be issued to the original payment method used for the purchase.

6. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us within a reasonable time of receiving your order.

Where required by law, customers will be offered an appropriate remedy, which may include:

• A replacement;
• A repair (where applicable);
• Store credit; or
• A refund.

Nothing in this policy affects your statutory rights.

7. Chargebacks and Transaction Verification

Each order may include identifying transaction information to assist with customer support and payment verification.

Before initiating a chargeback, we ask that customers contact us directly so that we can attempt to resolve the issue promptly.

Providing your order number and transaction reference information will help us process your request more efficiently.

8. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been worn, washed, or altered;
• Gift cards;
• Personalised or made-to-order products (where applicable);
• Items specifically marked as final sale.

9. Contact Us

For all return and refund enquiries, please contact:

Email: info@disosad.co.uk

DIESOSAD*