Shipping Policy

Effective Date: 05/07/2026

Thank you for shopping with DIESOSAD*. Please read the information below regarding our shipping process and estimated delivery times.

1. Shipping Locations

DIESOSAD* ships worldwide to most countries.

We are unable to ship to countries, territories, or regions that are subject to UK sanctions, international trade restrictions, or other legal prohibitions. Orders placed from restricted locations may be cancelled and refunded.

2. Estimated Delivery Times

Orders placed before 11:59 PM (midnight) are considered received on the day of purchase.

The estimated fulfilment and delivery window from the date of purchase is 5–12 business days.

Please note that this timeframe is an estimate only and is not guaranteed.

Delivery times may vary due to factors outside of our control, including:

• Carrier delays;
• Customs inspections;
• Peak periods and public holidays;
• Severe weather conditions;
• Local delivery disruptions;
• Other unforeseen circumstances.

DIESOSAD* cannot guarantee specific delivery dates and shall not be liable for delays caused by third-party carriers, customs authorities, or events beyond our reasonable control.

3. Third-Party Fulfilment & Shipping

Shipping and fulfilment services are provided by a trusted third-party provider on behalf of DIESOSAD*.

Although fulfilment and shipping are carried out by our third-party partners, DIESOSAD* remains your primary point of contact for all customer service enquiries relating to your order.

4. Tracking Information

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please note:

• Tracking information may take up to 24–48 hours to become active after it has been issued.
• Tracking updates are controlled by the shipping carrier and may occasionally be delayed.
• While a parcel is in transit, DIESOSAD* cannot manually update, alter, reroute, or expedite tracking information provided by the carrier.

If your tracking information has not updated for several days, please contact us and we will do our best to assist.

5. Customs Duties & Import Charges

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.

These charges:

• Are determined by your local customs authority;
• Are not included in the purchase price or shipping costs paid to DIESOSAD*; and
• Are the sole responsibility of the customer.

Failure to pay customs charges may result in delays, additional fees, or the parcel being returned to the sender.

6. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

DIESOSAD* is not responsible for delays, losses, additional costs, or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

7. Lost, Delayed or Stolen Parcels

Once an order has been transferred to the shipping carrier, delivery times and handling are outside of our direct control.

If your parcel is delayed, lost, or marked as delivered but cannot be located, please contact us and we will work with the shipping provider to investigate the matter.

DIESOSAD* reserves the right to request additional information before issuing any replacement, refund, or other resolution.

8. Refused Deliveries

If a customer refuses delivery of an order and the parcel is returned to us, DIESOSAD* reserves the right to deduct any shipping costs, return shipping fees, customs charges, or other expenses incurred from any refund where permitted by applicable law.

9. High-Risk Orders & Fraud Prevention

To protect both our customers and our business from fraudulent activity, DIESOSAD* reserves the right to:

• Request additional information to verify an order;
• Request proof of identity or proof of payment where reasonably necessary;
• Delay shipment pending verification checks; or
• Cancel and refund any order that is suspected to be fraudulent, unauthorised, or in breach of our Terms of Service.

10. Contact Us

For all shipping enquiries, please contact:

Email: info@disosad.co.uk

DIESOSAD*